16/03/2016
Beware the dewy-eyed late-night online shopping session. Love trumps budget in sentimental buys....
31/07/2015
Explaining the way people decide to customize their food orders and the implications for retailers and customers alike....
05/05/2015
When brick-and-mortar stores were added, consumers made more frequent purchases overall....
04/05/2014
When it comes to luxury brands, the ruder the sales staff the better the sales....
James Johnston, A Reckoning (2020)
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